@nayelyz I also cannot log in, access to my account is available. [image] [image] ‘something went wrong’ on advanced page of web interface (August 2023) General Discussion Use the sign-in with QR Code that is the only way I can access the Advanced User App and my.smartt…

I’m also having problem logging into my.smartthings.com . Getting this error: **Couldn't load webpage** The webpage didn’t respond to the request in time. ※ IAMUSSauseast1_1693451294016_99999-6991273878.999

Hi, @rvs007 I moved your post here because the error you mentioned is in the login process to your Samsung account. There are some workarounds shared by other users above. If none works for you, please contact Samsung’s Customer Support.

Same issue for me Couldn’t load webpage The webpage didn’t respond to the request in time. ※ IAMUSSauseast1_1693669521110_99999-5891257706.999 Others have mentioned logging on with QR code. How do I generate a QR code if I can’t log on. I have contacted Samsung Support via email (support@smartt…

If you can log in on a phone you can then scan the QRcode and it will allow you to access the website. I have an iPhone and was able to do it on safari

I can’t log on to my phone tablets or PC’s My son has the same problem using a PC, but can log on to his phone, but says he doesn’t know how to generate the QR code. Can you explain how to do this on a phone ?

Thanks… That worked for my son. Unfortunately I can’t log on with any of my devices to get the QR code. Every device gives me the error below Couldn’t load webpage The webpage didn’t respond to the request in time. ※ IAMUSSauseast1_1693669521110_99999-5891257706.999

Any ad/malware extensions installed on your browser or a pihole on home network?

I’ve even disconnected my phone from my wifi network and tried data only from my service provider.

[Advanced users app] "Couldn't load web page" error - Cannot log in to the Samsung Account

Developer Programs Support

jkp September 3, 2023, 7:13pm 20

on the login screen, there is an option to “Sign in with QR code”. when you click on it… a QR code is generated and you need a Galaxy device to scan it.

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[Advanced users app] "Couldn't load web page" error - Cannot log in to the Samsung Account

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