Yep, back online now - no action taken on my end
it is partially working both the classical app and the new one. still unable to load the home security. on both apps.
Used Classic app to repair Z-wave network, rebooted hub. Seems like everything is work - Classic and new appā¦
Iām having the same issue; I know I have a āghost deviceā that resulted from an incomplete inclusion, but I canāt get to my device list to delete it. @Brad_ST could you possibly do the same thing for me that you did for a user above, and delete the corrupt device on your end?
I do have a ticket (959026) but itās been almost a week and the only communication Iāve gotten just says that the ticket has been passed to someone else. In the meantime, Iām unable to complete my transition from Wink so nothing in my house is working the way it should - very annoying when weāre stuck in the house all day!
Looks like my colleague got to it first. You should be all set.
Thank you SO much! I can confirm I can now see my device list and hub in the IDE and the app.
However, I still have some Zwave devices that show offline, but they are controllable when I actually send a command. I tried running a network repair and got several errors for a device with the network ID 0C, which according to my device list doesnāt exist. I believe that was the network ID for my ghost device. So while itās not showing up in my device list or in any of the network paths anymore, it still seems to be stuck somewhere in my database and is causing my network repair to fail. Is that something you could look into?
I removed the āghost nodeā though it wasnāt likely causing an issue.
Neither of the errors from 0C in the network repair are inherently bad - āCould not assign new routeā and āCould not delete old routesā. JD expands on it here:
The offline devices donāt look like they are reporting all of the states they should be. I would exclude and re-add them.
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Hi Brad im having the same issue. When i log into the smartthings website i dont see either of my hub locations, hubs, or smartapps, no issues with both classic and new apps on my phone when it comes to devices and apps. Im trying to update my Rboys app for my smart locks. Not sure why nothing is showing up on the webpage. i usually never have a problem updating the code on the website to update the smartapp. my ticket number is #966148. thanks
Try choosing to sign in with your Samsung account when asked āSign in with Samsung Account OR Sign in with SmartThings Accountā.
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That worked. Youāre the best, thanks for the crazy fast response.
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Iām getting the following error:
Oh No! Something Went Wrong!
Error
500: Internal Server Error
URI
/hub/list
Reference Id
1661b34d-a26a-4c66-af89-b3ca1ffeceb3
Date
Sun May 31 09:29:55 UTC 2020
Iām seeing this from every call to the /v1/devices endpoint as of 2020-06-11T02:25:00Z. The individual device and status APIs seems to work just fine, but the listing is down. Iāve got some integration scripts that rely on the listing endpoint to detect new devices. Iāve opened a support case, but since those seem to be taking a while thanks to COVID I figured Iād post here as well.
Example request:curl -v -H 'Authorization: Bearer xxxxxxxxxxx' https://api.smartthings.com/v1/devices
Example response: {"requestId":"A7C67B42-58E8-4637-991E-10043198904A","error":{"code":"UnexpectedError","message":"A non-recoverable error condition occurred.","details":[]}}
If I had to guess, Iād say SmartThings uses a different storage system for listings than it does for devices and device statuses and it might be unavailable for some reason. Donāt know if anyone from the community team feels like sharing this much detail, but Iād be interested to hear more about The APIās backend architecture.
EDIT: I should also mention, the status page shows no errors.
@Brad_ST Im having the same issue. Ticket #1150814. Please advise
Based on the logs āecho-speaks-actions.groovyā is failing to update as the parent SmartApp of āecho-speaks.groovyā is missing. Neither of those will work with SmartThings though.
Iām having the same problem when trying to access āMy Hubsā, already tried cleaning cache/incognito, Iām signin in using Samsung Account and I only get this error on my hubs, if i click on my devices or anything else thereās no error. Can anyone help please?
I also opened a ticket #1155218 but no answer so far @Brad_ST
A timeout is occurring when trying to load that page. The timeout limit was increased last week but your hub page is still timing out. Iām not sure if there is a device or devices that are causing the timeout but the issue is logged internally as a bug report for further investigation.
I have the same Error 500. Ticket #1176646. I cannot delete my Samsung Home
Oh No! Something Went Wrong!
Error 500: Internal Server Error
URI /hub/list
Reference Id d7a33f90-cd42-4539-a8c0-1b5d06b7f5dd
Date Mon Apr 05 20:30:08 UTC 2021
@gr0mit1 That error indicates a device connected to your hub is still in use. Removing the devices connected to your hub, especially those with child devices, should let you delete the hub.
Please call me ASAP!
I resolved the issue. Everything is fine now.
Robert
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