500: Internal Server Error. How to fix it? (March 2019)

General Discussion
21

Yep. Made a problem ticket to support. Support seems to be available only from monday to friday.

22

Same problem here. Also created a ticket to support.

23

Yep same here not sure how you guys are creating support tickets I only see email or live chat.

24

Thatā€™s the thing. Only possibility is email and Iā€™m not sure is it just a black hole at weekends.

25

Yeah emails useless it took them over a week to reply to me last time

26

Just curious as to what SHARD users are on? The URL you see after logging in at https://account.smartthings.com

27

https://graph-eu01-euwest1.api.smartthings.com

28

itā€™s working again, so I could fix my smoke sensors Unable to add fibaro smoke detectors to Smartthings V3 (EU)

29

Seeing the same issue here too

30

I got the same error:
Live logging:
org.codehaus.groovy.runtime.typehandling.GroovyCastException: Cannot cast object ā€˜falseā€™ with class ā€˜java.lang.Booleanā€™ to class ā€˜com.datastax.driver.core.ConsistencyLevelā€™ @line 69 (generateEvent)

My Devices:
Error

500: Internal Server Error

URI

/device/list

Reference Id

20bed6a4-10bf-4e6d-bb94-cd5bfc3914d1

Date

Thu Feb 27 04:09:06 UTC 2020

Please Hellppp

1 Like
31

Think there is a server-side issue here, hitting the exact same issue starting just an hour ago or so.

1 Like
32

Came online to see if there was an outage. Getting the same error here as well.

2 Likes
33

Getting this for My Devices on the web page. I cannot see any devices on the classic app but the new app has them and I can control them. My device handlers and Smart Apps on the web page look fine. Weird.

1 Like
34

From Groovy IDE just now - displays:

"Oh No! Something Went Wrong!"

Local zigbee Smartthings buttons donā€™t work - even after rebooting HUB

500: Internal Server Error

URI

/device/list

Reference Id

6d882237-57cf-4ea2-96f8-a4ca8ea307ae

Date

Thu Feb 27 04:15:34 UTC 2020

35

Yeah, classic app completely down, the new one its ok but not all devices work, only some.

36

Working good for me now. Everything OK!

37

i am having the same issue. adt alarm on the two apps are gone unable to load. classic app down. new app partial working. ide devices error. i think it is an outage.

38

I am back too. Yay!

1 Like
39

I got the opposite - Classic app works but not new oneā€¦

40

i was back for a minutes, but now it is not loading adt alarm again. i am rebooting see if it fix it.