I am getting the 500: internal error and sent a email to support, but they just replied and said they cannot help with issues with device handlers. Can anyone help me out?
Here is my error
Error
500: Internal Server Error
URI
/ide/device/doRepoUpdates
Reference Id
79298c4d-a489-406c-9491-ad4723741a86
Date
Fri Apr 23 13:46:00 UTC 2021
Thanks in advance
Looks like youāre trying to port a Hubitat DTH to SmartThings and itās failing because ST doesnāt have a class for hubitat. I.e. this isnāt working:
hubitat.zwave.commands.batteryv1.BatteryReport
@cyberrage The issue impacting your hub page loading is resolved.
Hi guys. I own two SmartThings hubs V2. One at work and one at my home. I received Error 500 at my work when I was trying to connect some xiaomi sensors. That was 4 days ago and since then is still the same. Sadly today I tried to connect ZigBee siren to my home hub and again another error 500. Could you give me any advice what can I do? Both hubs are connected to different Samsung accounts.
Work hub error
Error 500: Internal Server Error
URI
/hub/9f4b3532-2398-45c0-a75d-1b1c765c7576/event/e7903d20-38bf-4550-8afd-92fc0be265d1
Reference Id
53f87ddc-f931-4c86-9dc7-c0c53784c971
Date
Sun Jun 20 09:17:18 UTC 2021
Home hub error
Error
500: Internal Server Error
URI
/hub/25b8955e-cc97-40c4-a67d-6505a4b6ea51/event/ded54ee6-d91a-460c-a5d7-34eeb71eda68
Reference Id
978206a5-145f-4979-be29-c4d4f2a82487
Date
Sun Jun 20 19:13:04 UTC 2021
Report the issue to ST support and attached a screenshot of those errors
Tagging @Brad_ST
Iāve done it for the first one but I donāt know how long it will take to receive an answer from them.
I will report the second one as well.
I have a similar issue.
Logged in, clicked on the āMy Devicesā tab, clicked on one of the sensor (Ecolink water leak sensor), clicked on āList Eventsā, and clicked on one of the events. Getting the below error:
Oh No! Something Went Wrong!
Error
500: Internal Server Error
URI: /device/3af963dd-d85e-42d9-b45f-793f07e4bfc6/event/b03cea62-ced5-11eb-9ce6-e107d2db9a7d
Reference Id: 18922160-90c3-416e-bc19-4486b59d7d8d
Date: Mon Jun 21 15:25:11 UTC 2021
Raised a ticket with the support team: #1212022.
Seeing this issue with the second sensor in the same hub as well as my the sensors in my second hub.
Please help.
There looks to be an issue with the service that supports the event details. I reported this issue to the appropriate team. I am curious, is there specific information you are seeking from the event details? I might be able to help find that info elsewhere.
Yesterday I opened a ticket to support in Europe, UK, for error 500 when opening the event details in IDE
Any news about this? I believe it is still an issue.
The real reason Iām here is that Iām struggling with my Hue outdoor motion sensor.
I decided to move it from my Hue hub to my Smartthings hub to gain more from it than possible with the Hue hub.
However the sensor works fine for about an hour and then it loses its connection to my Smartthings hub.
How can that be?
I just discovered that it generates an internal server error in IDE. Iām attaching a screenshot showing the error.
#troubleshooting #hue_outdoor_motion_sensor
Looks like you deleted the device. Are you still seeing this error?
Suddenly all my Hue outdoor motion sensor
has same problem . One of them went offline.I tried incognito browser,Chrome,Mozzila,Operaā¦ same error . Two years already Hue sensor was perfect on ST hub until now. One of them is offline ,other four report normally motion,temp,illumination but i canāt access them through IDE .
I also opened ticket (#1239177 )
Did you by chance remove and re-add the devices? This is an issue that we are seeing with devices added within the last week. The only issue with them should be with viewing them in the IDE and we are working on a fix for that. The devices should perform as expected otherwise.
Thx Brad,i appreciate your fast response . Only one of them i think i had to reset an add again but maybe month ago . Battery was dead ,when i put fresh batteries it didnāt come online so i re-add sensor . Btwā¦ I have many other different brand Zigbee devices but only Hue is affected.
HI it looks like Iām getting the similar issues with the above. Is there anything I can do on my end to resolve this? This is what Iām seeing from the browser
Oh No! Something Went Wrong!
Error
500: Internal Server Error
URI: /device/list
Reference Id: 0ed31f74-5064-4389-879c-b6c838703a42
Date: Mon Nov 29 19:37:42 UTC 2021
