I got the same error. I cannot get to my hub and my device. My ticket number is 698096.
I think i found the cause of this error 500 on my devices and my hubs tabs. The problem was caused my a failed iris smart plug. The plug was in a room called VariousOthers; why? because the smartthings connect app forces each device to be in a room. When this device failed, the server got corrupted. I can move devices to another room but I CANNOT delete this room.
I am new to this smartthings coz iris went OOB so my learning curve is quite steep with DTH and smartapp. The reason why i am running both smartthings classic and connect because of one automation!
For sometimes now the garden lights tripped off and that would drive my dad mad, especially sometimes after a heavy rain. When this happened it took out the fuse that also controlled garage door coz the outdoor outlet for the garden light, the garage and two inside garage outlets share the same fuse. Instead of using the outside outler, which just have a flip up cover per plug, we ran wire from one of the garage inside outlet to the garden light. And we put a smart plug on it and have an automation that to turn power of the garden light OFF when it exceeds 70W (garden light max power is 80W, normally the lights uses 45W—not sure why the fuse is tripped though!) We checked every connections and water proof it but the automation calms dad down a bit when the garden light went off and did not take out the fuse. I have FIVE automations to do the followings:
- give JUST ONE notification when the garden light turn ON (>30W)
- Turn OFF the switch immediately if >70W
I looked but was unable to find a way to turn off a switch if its power consupmtion exceeds a definable wattage and to do the above so that is why smartthings connect.
My email was answered with the normal “here are some info” redirects and no useful info on the 698096 ticket, i called the tech support coz dad was and is screaming at me to get this fixed! He uses the classic app and the favorite tab shows UNABLE TO LOAD. He just want to look at the temperatures around the house because of grandma. The error 500 kills it!
So after long wait, a tech helped me with the problem and I was given a new escallation Sconnet-19022800029 ticket. This is good but it does not get dad off my back! The tech suggested two things in addition to wait for a response to the new Sconnet ticket: remove all automations, which i did and that when i found i cannot remove the VariousOthers room even after i deleted the failed iris smart plug. About this plug, i cannot reset it by holding the push button while plugging it in! it just goes to on and then off while i am holding the button. I blinking lights! so i think it has failed!
Removing automations and reinstalled them did not help! SO the next step is to start over, RESET the things as he suggested!
I back from school now and dad is looking a bit grumpy so I will have to do that today! Since we migrated from iris i hope it was straight forward as the first time setting the hub up!
I am not faulting support staffs but if they just simply said “if you encounter the VERY SELDOM error 500, remove all devices from smartapp, reset the hub and start over!” That would save people lots of headaches and despairs! Small things really matter when it is smartly used.
OFF to RESET land here i go!