500 Internal Server Error: IDE Devices Unavailable

I just started getting the 500 Internal Sever Error on the IDE and my devices are not showing up along with the “Something’s Wrong” on the classic app under “My Home”. Earlier I added an ESP8266 via ST Anything so I could integrate my alarm system into Smartthings. When added, I got a duplicate on the child device “Alarm” part so I deleted the Device but the alarm child device stayed. I tried deleting it again using both the app and the IDE and it finally disappeared. When it did, is when I started getting the 500 error and my device lists are not populating. I did some searching around on this site and found a few similar problems but I don’t know if its corruption on ST end or what. Any ideas what could have caused this and possibly a fix for it?

Edit: This is the message I get on the IDE:

500: Internal Server Error


Reference Id 3398d0d4-3681-419a-a26d-0b9dd4ad2b38

Date Fri Aug 09 00:48:13 UTC 2019

I was adding a Zooz Zen25 dual plug with USB using their device handlers. I added 2 plugs without issue. I went to add the 3rd plug, but it kept having errors while adding it.

Then I tried to exclude it after an error and now I can’t get into my hub, either with the Classic or new app. The new app says that my hub is offline. The Classic app says that “Something’s Wrong”. The IDE shows the following under “My Hubs”:

500: Internal Server Error
URI: /hub/show/a7359e71-3c86-442f-8461-a11d5c56ce3e
Reference Id: c9be11fd-44d5-4cf3-b13a-7b1af2b2d930
Date: Sun Aug 25 21:58:11 UTC 2019

And under “My Devices”:

Error 500: Internal Server Error
URI: /device/list
Reference Id: 77fa987e-e65a-4c8c-bcd4-9df50389de0d
Date: Sun Aug 25 21:59:38 UTC 2019

I can control some devices with both apps, but I can’t get into my hub or add any other devices.

I have a ticket open with SmartThings support for the last week, but have heard crickets from them. Anyone else having a similar issue?

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