Zwave repair not working


(Norman Gennaro) #1

I’m trying to do a zwave repair and when I do it via the app nothing happens (no starting/errors/done) and when I do it through the web it just says failure 4 times and then done.

Anyone seen this before?


(jkp) #2

Not sure if this will help but try rebooting the ST hub.


(Norman Gennaro) #3

Yeah powered it off a couple times


(IG) #4

try to look under “List Events” under HUB section and not on a “zwave repair” log. Just open it in another tab and refresh every 20-30 seconds


(Norman Gennaro) #5

Thanks for the help!

The failures are normal ones which I used to see before as it ran (sensors that only extend if plugged in and not on battery, old ones I don’t want to delete just yet, etc). Not sure why not seeing them now and have to view it this way but looks like it still working in the background.

ments ago HUB zwNwkRepair finished Z-Wave network repair finished
[2018-09-30 8:21:16.969 PM PDT
moments ago ](https://graph.api.smartthings.com/hub/ee65f628-d28a-4244-8973-a41a4d7cb89f/event/0eef3990-c529-11e8-811c-0a7e819fa882?all=&source=true&max=25) HUB ssdpTerm urn:schemas-upnp-org:device:M… devicetype:04, mac:00179A2DBCFB, networkAddress:C0A800AB, deviceAddress:C000, stringCount:03, ssdpPath:/4/description.xml, ssd…
[2018-09-30 8:21:15.980 PM PDT
moments ago ](https://graph.api.smartthings.com/hub/ee65f628-d28a-4244-8973-a41a4d7cb89f/event/0e5850c0-c529-11e8-82c1-122cf7903d62?all=&source=true&max=25) HUB ssdpTerm urn:schemas-upnp-org:device:M… devicetype:04, mac:00179A2DBCFB, networkAddress:C0A800AB, deviceAddress:C000, stringCount:03, ssdpPath:/4/description.xml, ssd…
[2018-09-30 8:21:09.385 PM PDT
moments ago ](https://graph.api.smartthings.com/hub/ee65f628-d28a-4244-8973-a41a4d7cb89f/event/0a69ff90-c529-11e8-ab5b-06ee4d54d2f0?all=&source=true&max=25) HUB ssdpTerm urn:schemas-upnp-org:device:Z… devicetype:04, mac:000E58E780BC, networkAddress:C0A85614, deviceAddress:0578, stringCount:03, ssdpPath:/xml/device_description…
[2018-09-30 8:20:54.459 PM PDT
moments ago ](https://graph.api.smartthings.com/hub/ee65f628-d28a-4244-8973-a41a4d7cb89f/event/018478b2-c529-11e8-ab93-0a6ed149d1e8?all=&source=true&max=25) HUB zwNwkRepair failure Network repair for Stairwell - Temp (Multi6) [14]: Failed to update route
[2018-09-30 8:20:15.743 PM PDT
moments ago ](https://graph.api.smartthings.com/hub/ee65f628-d28a-4244-8973-a41a4d7cb89f/event/ea70e0f0-c528-11e8-910e-1236fdcfeebc?all=&source=true&max=25) HUB zwNwkRepair failure Network repair for xxOffline - Garage Door - Switch [02]: Failed to update route
[2018-09-30 8:19:57.554 PM PDT
moments ago ](https://graph.api.smartthings.com/hub/ee65f628-d28a-4244-8973-a41a4d7cb89f/event/df997520-c528-11e8-bb2c-0a351128ff48?all=&source=true&max=25) HUB zwNwkRepair failure Network repair for Z-Wave Repeater [16]: Failed to update mesh info
[2018-09-30 8:19:41.712 PM PDT
moments ago ](https://graph.api.smartthings.com/hub/ee65f628-d28a-4244-8973-a41a4d7cb89f/event/d6282900-c528-11e8-811c-0a7e819fa882?all=&source=true&max=25) HUB ping ping ping
[2018-09-30 8:19:33.922 PM PDT
moments ago ](https://graph.api.smartthings.com/hub/ee65f628-d28a-4244-8973-a41a4d7cb89f/event/d1838020-c528-11e8-910e-1236fdcfeebc?all=&source=true&max=25) HUB zwNwkRepair failure Network repair for Stairwell - Temp (Multi6) [14]: Failed to update mesh info
[2018-09-30 8:18:54.790 PM PDT
moments ago ](https://graph.api.smartthings.com/hub/ee65f628-d28a-4244-8973-a41a4d7cb89f/event/ba306e60-c528-11e8-bedc-0a907b571722?all=&source=true&max=25) HUB zwNwkRepair failure Network repair for Deck & Wall Lights (V4) [0A]: Failed to update mesh info
[2018-09-30 8:17:37.441 PM PDT
moments ago ](https://graph.api.smartthings.com/hub/ee65f628-d28a-4244-8973-a41a4d7cb89f/event/8c15e911-c528-11e8-82c1-122cf7903d62?all=&source=true&max=25) HUB zwNwkRepair failure Network repair for xxOffline - Garage Door - Switch [02]: Failed to update mesh info
[2018-09-30 8:17:22.316 PM PDT
moments ago ](https://graph.api.smartthings.com/hub/ee65f628-d28a-4244-8973-a41a4d7cb89f/event/831204c0-c528-11e8-82c1-122cf7903d62?all=&source=true&max=25) HUB zwNwkRepair started Z-Wave network repair started
[2018-09-30 8:17:22.315 PM PDT
moments ago ](https://graph.api.smartthings.com/hub/ee65f628-d28a-4244-8973-a41a4d7cb89f/event/8311ddb0-c528-11e8-82c1-122cf7903d62?all=&source=true&max=25) HUB zwStatus network repair Z-Wave network repair started
[2018-09-30 8:14:42.172 PM PDT
7 minutes ago ](https://graph.api.smartthings.com/hub/ee65f628-d28a-4244-8973-a41a4d7cb89f/event/239dfbc1-c528-11e8-ab5b-06ee4d54d2f0?all=&source=true&max=25) HUB

(Bob Kerr) #6

No failures are “normal”. Every one of them if not resolved, would result in unstable Z-Wave mesh, likely experiencing slow response times and/or unresponsive devices.


(Norman Gennaro) #7

Interesting. I had a switch that I unplugged since I changed the mechanism of shutting the garage door and another sensor that is only a repeater when plugged in and not on battery. I’m not going to ever plug it in again so figured that would not be an issue.