Zwave Failed to Update Mesh Info

Does anyone know what is the cause of this error?

I am guessing that “failing to update the route” means the device is either unplugged or out of range. I’m assuming that “failed to update mesh info” means a different problem but I’m not sure what.

This is an outlet that I plugged in next to the hub and had working. I moved it to an outside swich box which should be able to reach the hub since other switches can hit it. Only difference is this one is in a metal swich box since its outside.

See the following:

also, inside a metal box is a big difference. It’s not at all surprising if the signal doesn’t get through then.

Also outside probably means the signal also has to come through walls and there may even be weather issues like rain or humidity that can further degrade signal.

Yeah I read that detailed post a couple times :slight_smile: just trying to understand what the error code really means. Can it reach the device and just can’t update due to an issue with the device or is it unable to see the device at all?

When I looked at the device last weekend trying to fix it it was “inactive” despite all my zwave repairs and it’s inactive still today (getting this error alon repairs). When I look at the events for that device though it reported energy usage 2 days ago and 4 days ago somehow.

It’s about 8ft from a large patio glass door where another zwave plugged in switch is. Given where my hub is, I would expect it to hit this switch and then bounce to the hub (with maybe one more switch closer to the hub in between).

I have a bunch more switches further away that went offline when I unplugged this switch to test if my theory of how it should route is right and did a zwave repair. All of these though get “failed to update route”. So I’m assuming that says they are too far out for the hub to reach them.

I don’t get what the “failed to update mesh” means.

I recently added 3 GE wall switches to help improve the network (as repeaters). I was hoping this would extend the range of my signal to Schlage locks that I had installed earlier. However, after doing a network repair, I’m getting the same message (failed to update mesh info) for 2 of the switches along with (failed to update route) for those same switches and several of the locks. Any suggestions as to fixes?

The FAQ should help. :sunglasses:

Similar issue here.

I have a detached garage and am trying to get zwave signal to the garage so i can have a door sensor, garage relay, and switches.

My closest switch is right at the back door (inside) and I put a Leviton DZS15 there. It faces perpendicular to the door as follows:


The garage switch (also leviton DZS15) is along the garage wall facing the house and the switch is parallel to the wall.

All of my electrical boxes are metal as per code where I am.

The distance is about 20 feet.

When I bring my hub using a long ethernet cable right to the back door and point the front of the hub at the garage, the garage switch works. If I move the hub across the main floor 25 feet to the front of the house and point the front of the hub (and the internal zwave antenna) the opposite direction from the garage, it still works. If I move the hub to its normal location in my media room (different floor) and run the zwave repair to attempt to get the garage switch to use the back door switch as a relay, it does the fail to update mesh/fail to update route thing. It won’t work if the hub is on a different floor prior to doing the repair - this is a problem as if the hub isnt where it’s located, I lose access to my front door switch.

I’m assuming I have an issue where the switches aren’t actually doing a great job repeating because they are inside metal electrical boxes in the wall.

I have no other idea how to beam a signal to my garage though.

Any ideas? I’m hoping perhaps once some zwave plus switches make their way to Canada they might get me better rage, but I’m curious if this is truly a range issue or a mesh issue.

It’s probably the walls. Exterior walls typically have insulation, insulation often kills signal. There are a couple of things you can do, most of them are discussed in the FAQs on outbuildings.

My first suggestion would be to replace the garage switch with a Z wave plus switch. You can get significantly more range from zwave plus then you do from Z wave, so these days just swapping out the switch zwave plus model solves a lot of problems. And I assume aesthetics aren’t as big of an issue for the garage so you should be able to use any switch there.

Hopefully one will release in Canada soon. I e-mailed the GE/Jasco people who said early December for the GE/Jasco zwave plus devices - fingers crossed!

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I have a vague memory that Z-Wave locks need to pair directly to the hub in a secure way. I have Kwikset z-wave locks so Schage might differ. But this could be why repeaters didn’t help.

And for switches, GE switches can add chaos to the network as you add and change things. Once finished installing, I’d suggest turning off all the power to your house for 30 seconds. turn back on and see if that does the trick. My older GE switches and outlets don’t do well when I run z-wave network repair. Sometimes a good power outage resets the network, sometimes I have to exclude and re-add the switch or outlet to fix stranded devices.

You’re probably thinking of two different issues.

First, Z wave locks exchange a security key with the hub when they are first joined to the network, so they need to be very close to the hub at that first pairing. This is called “whisper distance.” But it sounds like the OP already has the locks on the network, they just want to extend the range.

Second, as a power saving method, zwave locks need to have the closest repeater to them support “beaming.” Beaming is a method of message relay where the repeater will hold onto the message and when the lock wakes up, which it does periodically, it will ask for its held messages. This way messages don’t get lost, but you maximize the battery life in the lock.

If you check the “conformance statement” at the official Z wave alliance site for any device you can see whether it supports beaming or not. In this case, the GE wall switches do, so that’s handled.

So as long as the locks did join to the network, adding the Z wave switches and then doing a zwave repair should cause the locks to use the switch as a repeater.

Your suggestion about powering everything down is interesting. I haven’t heard that before for new GE switches, but it is a troubleshooting one for ones that have been in place for a while, and it’s one of those “can’t hurt might help” things.