Excluded device still throwing a "Failed to update mesh info" error

[gmschwartz]

I have a Zwave switch that was giving a “Failed to update mesh info” and a “Failed to update route” message, so I went ahead and removed it. It went through the remove fine and the switch itself shows as waiting to connect to a network.

When I run a SmartThings repair network though, the device still shows, but without a name, with a “Failed to update mesh info” error. (So now it shows as “Network repair for device [13]: Failed to update mesh info” and “Network repair for device [13]: Failed to update route”).

Any ideas on what I need to do to fully removed lucky number 13 from my network so it no longer gives errors?

[ahndee (Andreas A.)]

See my instructions in this other discussion

FAQ: Zwave repair not working (how to fix error messages)

If you get those with an ID rather than a device name, this is most likely an orphaned device - you can check in My Devices whether you actually do have a device with that ID. If not, you can remove it by following these steps (I just did that to remove the ten or so orphaned devices I had and after three more network repairs, I was able to get the network repaired without any errors): Go to My Devices Click “New Device” at the top right Enter some obvious name (I just used “Trash”), put the orphaned network ID into the “Device Network ID” field, select “Z-Wave Device” as the type, and select your location and hub Click “Create” In the mobile app, go to this newly created device (you might have to refresh the device list), select “Edit Device” and force-remove the device This will rem…

[swamplynx (Chris)]

Same issue here. I excluded all my devices throwing a mesh error, was able to repair without issue, second I added any of those devices back, same error. @gmschwartz did you ever resolve this issue. The whole platform is so effed right now I’m at a loss.

[gmschwartz]

Chris:

I’m pretty sure I just followed the instructions from the link in ahndee’s post above (with the whole “Trash” Device Network ID) and it resolved the issue.

My recollection is that I had a couple devices that I had to do a couple of times, but that I did this and the reran a few “Repair Network” (and let them run for 60+ minutes), and everything finally worked itself out.

Good luck!