ZHA device pairs to Iris, won't pair to ST --help needed

The OP bought a pet safe ZHA door. It wouldn’t pair to smart things, so he went back and bought the iris controller, and it joined fine to that and is workable from that. But when he resets it and tries to join it to smartthings the device flashes as though it did join, but it never shows up in his things list.

He’s got the results of the live blogging, and I can’t read that since I rely on text to speech. Can anybody help him out?

Discussion and logs here: