Z-Wave Repair Option missing on Samusng WiFi Mesh Hub

Devices & Integrations
1

I am using SmartThings via the Samsung WiFi Mesh Hub (similar to regular V3 hub).

A major of my Z-Wave devices unexpectedly dropped offline for the first time ever and I want to invoke the Z-Wave repair utility.

There used to be a “Utilities” option on the SmartThings Hub configuration screen but I don’t see it anymore. Am I looking in the right place? Screenshot is attached.

SmartThings Hub
SmartThings Hub750×1334 56.4 KB

I tried invoking Z-Wave repair from the IDE but it doesn’t appear to do anything, perhaps since the IDE is deprecated / obsolete.

2

It should be under Settings… they moved it in the Fall

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3

It’s buried under Settings->Z-Wave utilities.

Screenshot_20230111-200337_SmartThings
Screenshot_20230111-200337_SmartThings1080×2280 90.6 KB

4

My Settings page has fewer options and is oddly greyed out

Settings Page
Settings Page750×1294 16.5 KB

Is there any other way to invoke Z-Wave repair?

5

@h0ckeysk8er, @jkp,
Is there anywhere I can log a bug report for the missing Z-Wave utilities option?

I suspect the SmartThings WiFi mesh hub is less popular than the regular V3 hub and Samsung may’ve inadvertently hid the Z-Wave utilities option.

Perhaps the regression wasn’t caught during testing and I’d like to make it known.

6

uninstall / reinstall the app, reboot the hub.

contact ST support after that

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7

I have the Wi-Fi hub and the Z-Wave utilities are there for me.

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8

Reinstalling the app worked!

I am using the SmartThings App on 2 iOS devices and 1 Android device and they were all missing the Z-Wave Utilities option. Reinstalling the app resolved the issue. I’m not sure why but the remedy worked.

Thanks!

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