SmartThings Community

Z-wave door and window sensor status not updating on app


(Pat And Caroline Garvey) #1

About 3 to 5 days ago my app stopped receiving updates from my hub. It shows the wrong sensors are open and closed from what is actually happening. Also, when I try to remotely arm the system it looks like it did not take from the app but the system does arm. I have tried uninstalling and reinstalling app with no luck. I turned off device health. Tried Zwave repair. No luck


(Tony Fleisher) #2

Which app are you using?
Which hub do you have?
Have you contacted SmartThings support?


(Pat And Caroline Garvey) #3

It was an issue ok both SmartThings and SmartThings classic app.

ADT hub

Just fixed it by restarting hub but removing batter and rebooting and then re-connecting to WiFi.

Contacted support but did not hear back.