Reliability Issues

Over the weekend I thought I would add the Z-wave controller to me Yale Keyless Lock and while doing it I noticed that the Door Sensor hadnt updated since earlier in the day, and the motion sensor had stopped working. I pulled the batteries out of both and put a new battery in the motion sensor but still no sign of life.
I have removed the motion sensor and tried to re-add it and its not detected so not sure if the sensor is dead as I have tried a couple of batteries and no response.
The Door sensor is reading as open despite the fact I have removed the battery and unplugged the hub for 15 minutes and powered back up it still shows as being active and in the open state.
At this point I am in 2 minds about smartthings as its just not robust enough to do the important things reliably enough.

Any ideas on the sensors would be appreciated

If you haven’t already, shoot an email over to Our good looking team across the pond can help walk you through all of the issues.

Hi Mike i had this issue last week was told of support too unplug the Hub for 30 minutes which worked and then re added the sensors .

Thanks for the suggestion, I tried your suggestion and it hasn’t cleared the issue.

I may have to go through the whole issue if removing it and re-adding it which is not something I wanted to have to do

@mykey38 I had a motion sensor DOA. I contacted support and they did replace it. Be aware though that it will involve you uploading videos to Youtube to demonstrate it is dead.

OK so I re added the open close sensor which has worked perfectly until this afternoon and now it shows stuck on closed.

I am pretty much done with smartthings as I simply cannot trust it.

Can you try toggling insecure rejoin your settings?

Did that and it all connects toggle back and things just hang in whatever state there were in when it decides to.

It surely shouldn’t be so buggy and horrible.