Over the weekend I thought I would add the Z-wave controller to me Yale Keyless Lock and while doing it I noticed that the Door Sensor hadnt updated since earlier in the day, and the motion sensor had stopped working. I pulled the batteries out of both and put a new battery in the motion sensor but still no sign of life.
I have removed the motion sensor and tried to re-add it and its not detected so not sure if the sensor is dead as I have tried a couple of batteries and no response.
The Door sensor is reading as open despite the fact I have removed the battery and unplugged the hub for 15 minutes and powered back up it still shows as being active and in the open state.
At this point I am in 2 minds about smartthings as its just not robust enough to do the important things reliably enough.
If you haven’t already, shoot an email over to support@smartthings.co.uk. Our good looking team across the pond can help walk you through all of the issues.
@mykey38 I had a motion sensor DOA. I contacted support and they did replace it. Be aware though that it will involve you uploading videos to Youtube to demonstrate it is dead.