Z-Wave Devices Unavailable in SmartThings Hub


#1

Hi all- I know this has been discussed many times, but I have yet to find a solution. I am just getting started into the world of home automation last week and set up a new SmartThings Hub V2 and around 50 GE Z-Wave Plus devices (light switches and outlet plugs), and all of them randomly go “Unavailable” in my app. They still work with voice command through Echo, and they work when I toggle on/off in the app.

I don’t have any automations currently set up, but I think some people were having trouble with their automations when the device became “unavailable”.

I tried switching off “Device Health”, but it had no effect.

Has anyone come up with a solution. All of these devices are less than a week old, so I know they aren’t bad.


(www.rboyapps.com - Make your home your butler!) #2

Exclude and repair the affected devices, the only known solution and before doing so turn off device health.


#3

Does exclude just mean to remove the device from my ST hub? Do I then add them back and do a Z-Wave network repair? I can’t seem to find how to repair a single device.

My apologies for all the questions.


(jkp) #4

Best advice it to disable Device Health as @RBoy suggested. In the ST app, click on the More menu choice on the bottom of the screen. Then click on Device Health and disable it.