Hi. I’ve had 4 devices report as unavailable in the ST app for months now. I’ve been working with support, but nothing they’ve suggested has worked. Here are a few of the things I’ve done so far:
1 - Excluded one of the devices, then added it back. It immediately went back to unavailable. I didn’t try this with the other devices since it didn’t help with the first one.
2 - Unplugged the hub for 15 minutes, then plugged it back up and did a Z-wave repair 3 times in a row. No resulting changes.
The devices show as unavailable in the classic ST app. In the new app, they will show a state (on/off), but that state may not be correct. Also, if the new app shows the state incorrectly (e.g., on), then I can’t turn it on with the app. However, all the unavailable devices seem to work correctly with Alexa even though they are going through the ST hub.
Any more suggestions before I start looking for a replacement? Thanks!