You have no monitorable devices (SmartThings/ADT Hub)



This is regarding initial setup of the the ADT Smartthings security hub. This issue is resolved. I’m just posting it here in case someone else has the same problem.
The main signs were:
Time on control panel was incorrect
Weather information did not appear on the arming screen
The Android app in the home security tile indicated “You have no monitorable devices” even though I added the two door sensors and the panel was responding to them.
The chime function was not working and there was no way to edit the chime settings.

On initial panel startup, it found new firmware and rebooted a couple of times. So it seemed that all was happy. So I spent a bunch of time trying to fix this myself.
If you have this same issue, don’t waste your time trying to fix it. Just call tech support and they will fix the time zone in the panel. Then everything will function as expected.
The only other thing I had to do was delete the sensors I added and re-learn them. One of the sensors would not enter learn mode, so I had to remove the battery. It worked after re-installing the battery.

This was my message to tech support:
I am setting up a new ADT Smartthings panel. I have two door sensors installed and functioning. When the door is opened, the chime does not sound. The chime volume is turned up.
Also the classic app says “you have no monitorable devices”. The door sensors do appear in the Things list and the status changes when opened.
Also I see no place to associate a voice with a sensor. (When adjusting the chime volume, it says “Front door”, so Im assuming there is a way to change that according to the sensor location)


(Tony Cai) #2

I have the same exact problem you described, when I called 800 SAMSUNG and got to the SmartThings department, they told me to call ADT Support for ADT Smartthings. Do you know what exactly they did on their end to get it working? That way I can ask them to do just that?


First I tried email support, and got this reply:

I’m eager to get you taken care of! Can you please reach out to us via telephone at your earliest convenience? You can reach an ADT Specialist directly here at SmartThings by calling 1-855-238-7339 Monday - Saturday from 9AM - 6PM PST.

When I called, I was not near the hub. The tech said I may need to be at it, but he could try something first. He had me open the android app, and then sent me a code that appeared in the app. I read him the code back and he accessed my hub. As far as I know all he did was correct the time zone and reboot the hub. He put me on hold for about 5 minutes.

My theory is that since I got it from Amazon, the time zone was set for somewhere else. However I find it strange that I told it where I live and it was not able to determine the time zone.