This is regarding initial setup of the the ADT Smartthings security hub. This issue is resolved. I’m just posting it here in case someone else has the same problem.
The main signs were:
Time on control panel was incorrect
Weather information did not appear on the arming screen
The Android app in the home security tile indicated “You have no monitorable devices” even though I added the two door sensors and the panel was responding to them.
The chime function was not working and there was no way to edit the chime settings.
On initial panel startup, it found new firmware and rebooted a couple of times. So it seemed that all was happy. So I spent a bunch of time trying to fix this myself.
If you have this same issue, don’t waste your time trying to fix it. Just call tech support and they will fix the time zone in the panel. Then everything will function as expected.
The only other thing I had to do was delete the sensors I added and re-learn them. One of the sensors would not enter learn mode, so I had to remove the battery. It worked after re-installing the battery.
This was my message to tech support:
I am setting up a new ADT Smartthings panel. I have two door sensors installed and functioning. When the door is opened, the chime does not sound. The chime volume is turned up.
Also the classic app says “you have no monitorable devices”. The door sensors do appear in the Things list and the status changes when opened.
Also I see no place to associate a voice with a sensor. (When adjusting the chime volume, it says “Front door”, so Im assuming there is a way to change that according to the sensor location)