I signed up with a new account back in December. For the past week, I have been getting messages on my mobile app that says “You are not authorized to perform the requested operation”. After a while, I got logged off of the app and when I tried to log back in, it returns the same error message – I can’t even get past the login screen.
When I tried to log into the smartthings.com website with my account, it said the account didn’t exist. This is weird, because I have been running with this account for a month and now it appears to have disappeared. I registered on the site again with the same email address, but I still can’t log into the app on my iphone. I know my credentials are good because if I enter the wrong password, I get a failed-login response instead.
I tried uninstalling the app and reinstalling…same thing happens.