RESOLVED:
The SmartThings platform problem that caused this was eventually fixed.
However, that fix didn’t actually fix what got broken as a result of that platform brokenness.
I had to reset the URL for the effected SmartTiles dashboards, and use the new URL. Once I did that, they were all fine again.
original post below…
I just tried opening the SmartThings mobile app (Android), and got a red drop-down with the following error message…
“You are not authorized to perform the
requested operation”
It eventually goes away, and leaves me with a mostly blank screen (just ‘Dashboard’ bar at top, and the button bar at the bottom).
I’ve fully closed the ST app, and tried again with same results.
Then, I went to the IDE to reboot the hub, logged in fine, but when I clicked on ‘My Locations’, I got this error message on the web page…
“Access Denied
We’re sorry, but you are not authorized to perform the requested operation.”
I will restart the hub manually, and see if things come back to life…
UPDATE:
I manually rebooted it (remove and replace power cord), but no change.
Also, I went back into the IDE, logged in just fine, and can see all of the other pages,
but when I go to either ‘My Locations’ or ‘My Hubs’, I get the same message as before…
“Access Denied
We’re sorry, but you are not authorized to perform the requested operation.”
Any ideas what may be going on here?