I have a Yale smartlock purchased in March, 2019. It has a touch-pad and keys. After it worked fine for over a year, it started to fail. When it fails, the keypad doesn’t work and the lock doesn’t respond to Smartthings commands, although it still reports back status to the hub (when I lock it manually, for example)
I’ve changed the batteries multiple times and have seen this problem come and go. Any advice is appreciated. I’m going to look in to firmware but I’m at a loss otherwise.