I installed two of these over the past week, initially I had status issues. I did a Z-Wave network repair and have not had any status issues since, but others have complained of lock status issues even after doing the repair.
This is typically a failure of the status message to get through. Or it can be a defective lock. But more commonly a range issue.
Zwave locks use a special kind of repeating message. Because the manufacturers don’t want there to be any delay while the person is standing there waiting for the door to unlock, but they also want the batteries in the lock to last as long as possible, the repeater which is closest to the door lock is supposed to keep sending the message until the lock wakes up and hears it. This is a different kind of repeating than anything else in a zwave network. But it will only happen if the neighbor which is closest to the lock supports beaming. Not all repeaters do.
So the first thing is to determine if you have a mains-powered device which supports beaming within …