Does the lock work with the SmartThings v3 I can’t get it to show just can some one help
Is that a Bluetooth lock or z-wave?
I have a purple module that required but just can’t connect find my lock in the app
Z wave If is
Try performing a z-wave exclusion on the lock and then get it close to the ST hub when you try to pair it
I tried that putting it on top of the lock
Have you tried the z-wave exclusion ?
Yes I tried that
Try these steps:
- Exclude the lock
- Reboot the hub
- Pair the lock within 5ft of the hub
Also check if you have any custom device handlers installed and “republish” them in the IDE, unused DTH’s can interfere with the installation process due to a bug in the platform: FAQ: My lock/device does not pair or appears to pair but it won't show up in the mobile app or IDE - stale DTH
Make sure it’s locked, then lift the handle as far as it will go, hold it there and press reset 3 times in quick succession.
This will reset the zwave module.
Now pair the lock.