I was able to see “Things” on an iPhone 6. I was able to attach the “Siren” to the “Security” workflow. The ST app mostly works on the iPhone. However, at times, it shows an error while trying to populate the “Things”.
It is much better on the iPhone.
It would appear that the Windows platform is being given a much lower priority by all the Smart Developers at Samsung ST.
I believe I got an email about an automatic hub update happening between 19-21st. Is that a possible precursor to the app beginning to magically begin working again? I sure hope so, as I’ve been hesitant on pulling the trigger on the additional $200 worth of ST compatible items I have in my Amazon cart due to this issue. And I’m NEVER hesitant on pulling the trigger on something new to tinker with lol. Come on guys, fix the problem…it’s getting annoying.
look guys the windows phone app should Be a nice to have only. I’m thankful that ST support my mobile platform of choice when so many others dont, but you can’t expect SmartThings to prioritise development resources for an small handful of users. It’s simple economics if the burden of ST support of Windows Phone gets too great they will I assure you drop it like a stone. It’s easier to do that and upset and lose us small handful of users than have us constantly whining about it being disgraceful…yada…yada…yada. Constant Bad PR isn’t good. cutting us loose would soon become a distant memory. So be thankful that at the moment this isn’t the case
@sdangi you stated a few posts up that is been 5 days and it’s unacceptable. I beg to differ.
I expect that any fix that has been devised undergoes robust testing and regression testing to ensure the fix does not break anything else and then be implemented by change process and communicated ahead of time. This all take time, but will result in a more stable platform ultimately.
I think ST now get this. gone are the days when things would be implemented without this process in place and being reactive to users complaints. I see a state of flux at the minute within the ST platform where improvements and changes to the underlying architecture is being improved such as the new ticker etc. which has bought about massive improvements to that area, but ultimately I see an organisation that is trying hard to improve reliability of their platform and is becoming more transparent with communication especially in the last few months. But let’s face it, with such an open platform it will NEVER reach 100% reliability essentially ST don’t control how you program your Things so how can they work around possible deficiencies in your coding logic?
But if you only have a windows phone and nothing else. Might I suggest you install visual studio 2015 community edition and only select the Android emulator component for installation. This will give you an excellent platform to setup and configure your rules from a windows PC. I wouldn’t dream of programming and managing my system from purely from a Windows Phone. There are enough alternatives around to essentially make this a non issues until it’s resolved by ST
I don’t agree with @Fuzzyligic! concerning priority level provided to Windows Mobile as opposed to Android or iPhone. Either Smartthings supports it as the others, or don’t.
If Smartthings makes the decision to not support, or pull the plug on Windows Mobile, I can take my money elsewhere. I am not the only one with stuff in my Amazon and Lowes shopping cart, ready to pull the trigger. I just want the functionality back, or I will have to make drastic changes if not fixed soon.
Show me the fix, and I will show you the money.
You’re using the same cop out answer that’s been used for years, and it no longer holds true. Windows 10 isn’t just mobile anymore, it’s all things Windows (mobile, PC, Xbox, tablets) for which there are hundreds of millions of users. What other platform can you code once and deploy to so many different types of devices at once? Plenty of other app developers are starting to understand the benefit of this. And I for one like knowing that if I go to my phone, tablet, desktop, or Xbox I’ll have the same familiar app available to me for use. That sir, IS economical.
And your mention of using an Android emulator is just non-sense. What regular person (not talking about us techies) is going to go and install an emulator just so that they can manipulate a service they pay for? “Plenty of other ways to configure…” is a joke also. I’ve tried other workarounds and all result in some sort of crash, etc. Ben already mentioned that the bug is affecting some Android builds and there’s at least one user who’s reported it happening on iOS. Stop puking up the same non-sense that other haters of the Windows platform try to spew and come to the reality that these old, non-valid arguments are just that.
I agree with you @Fuzzyligic. I have windows phone 8.1 and experiencing the same issue. If you want a truly open system that you can customize and bend to your creative imagination, unexpected issues will always be found. If you are looking for rock solid; a closed, proprietary, and locked down system is what you should be looking for. And ST has stated openly what there intentions are for the Windows Phone App and that the support is proportional to the number of users they have on each platform. https://blog.smartthings.com/news/smartthings-updates/smartthings-on-windows-mobile/#more-9043
They are still supporting this and working on it instead of writing us off as not profitable like just about every other company.
If you are like me you bought your first Windows Phone four years ago with the understanding that it will have a low developer draw due to sheer percentage of the market that uses other devices. With the UWP we have a chance to change that, but most developers are weary to move to the UWP due to MS rebuilding the windows app system at every OS iteration. Instead of just updating to take advantage of new API’s they have do an entire rewrite. This is beyond aggravating for developers supporting a very small percent of their user base. So @Ben, Thank you for keeping us informed. ST, Thank you for supporting all the people on this forum, and our devices.
I’m really glad I have a spare Android or I would be really upset as a new customer.
Some buttons appear below soft navigation (win10) and you have to swipe to remove the nav buttons to see them
Things aren’t displayed (as discussed here)
App crashes a ton of different areas: anytime you try to have a switch or light automatically turn on/off (using routines or apps like SmartLighting), adding a siren to security, adding new things that are marked as not configured, etc etc.
I hope they have some good crash log reporting because I’m sure they have a ton of data for shit that needs fixed.
PLEASE consider moving from WP8 to a UWP app because you will get a ton more customers that use it and we can see some real support for windows.
They already have really as much money as most people give them, how much in those carts actually is Samsung Branded? i’m betting very little.
erm. its not a cop out answer, have you ever written a universal application? i have! the universal app introduction is a simpler process to provision for more devices, however it is not in anyway an easy process to provision for each device careful consideration and planning and a whole heap of programming is needed to get each platform supported. but why would ST do this? you talk about millions of devices… but the large majority of those users have Android and IOS devices… it would not simply translate to millions more sales like you are proposing, and besides the Android app already is a Universal App of sorts already, it will run already on a x86 platform. so those Millions of users already have an avenue to use it on a Windows PC using the free android emulator that comes with Visual Studio 2015 Community Edition.
Look i love the Windows Mobile platform i really do, i am a big advocate of it, but i am being a realist, Microsoft have themselves already resigned themselves to the fact even with the large amount of money spent on platform promotion its been for pretty much for nothing. Windows phone users have actually declined over the last 12 months so where is the benefit for ST to sink money into paying developers to create an app for what will arguably be a dead or stagnant platform in years to come.
Too many people expect something for nothing in this day and age…they think that programs and development should be free, even though essentially many many hours are spent developing. to put a finer point on it, you have spent £100 on a hub. you have the hub it works (of sorts) what other money do they earn directly from you to continually pay and further develop an application? I personally would prefer that ST stop spreading themselves so thin and work on a core subset and improve overall reliability.
I’m not trying to inflame, but i see the same responses over and over regarding Windows Mobile and universal applications and threatening that you are not going to spend the £1000’s you have planned to do…yada yada yada…on an issue that is very easy to work around. do i wish ST’s Windows Mobile App was better and on par with android? damn straight i do, but i am also a realist…lets face it you have to be to stick with Windows Pocket PC/Mobile/Phone/Mobile since the dawn of time (the very First Compaq Ipaq) …or what feels like it.
Huh? How is UWP supporting a very small percent of a user base? Wrong.
How about UWP supporting over a billion installed instances of Windows & Windows Mobile.
The long game supports the UWP API over any other.
matt,
please stop taking partial comments and making them sound the way you want to hear them. the context of this conversation is only talking about the mobile part of UWP. ST has never talked about building a desktop app…
on to the facts…
kantar reported windows phone market share at 2.5% in Feb 2016. with iOS having 43.9% and Android topping the pile at 52.7%. if I would be paying employees to maintain an app for a product. 2.5%of the support budget would go to windows phone. 2.5% will not pay enough to make the app from scratch, do thorough vetting, and provide immediate support 24/7.
now onto the second point.
MS has reinvented the app platform it uses every time there is a major OS release. 6.5 apps don’t work on 7, 7 apps wont run on 8, 8 apps sort of work on 10 but need to be rewritten to work with UWP. looking at the record so far UWP will not be supported in windows(next). so if you went way over budget, beyond the 2.5%, working off the assumption that every WP user was buying your product, and built a great app. Then you find out that the “app system” you gambled on is going away and you will have to reinvest everything again. further more you hear that just under 1/2 of your current 2.5% that you went out on a limb for can not even upgrade to the new OS you have just went over budget for.
that is what is aggravating,
so as most companies have done is to cut bait until MS provides a sustainable, proven, and cost effective platform to which developers can make a profit. the xamarin acquisition and open sourcing will help greatly with transferring usable code from one platform to another and reduce cost to market for those who want to use them. But if I was driving ST, I could not say I would continue to invest time and money where there has not been any growth in the last year. so I thank ST when they continue to provide support and information for us windows fan boys that are using WP/WM where most companies just ignore us.
I concur, @mattbratt the simple fact remains, if UWP was everything you believe it to be (i.e. an outsider who has never authored a universal binary, i am making an assumption here!) your reference point is the marketing spiel to on-board developers to the platform. but that’s all it is…this is analogous to the marketing spiel ST gave you also that said we support WM/Android/IOS and we can automate anything and everything…how did that work out for ya? the same thing happens the world over when marketing get their teeth into it. but if it was everything it was meant to be, every man and his dog would be developing for the platform…but they are not! that tells you all you need to know.
but there is as said further moves MS are making to make porting to the platform easier, but without commercial gains from doing so they wont pursue it. remember this is for a mobile ST client they already have over 90% of the population catered for there is simply no real commercial gain to expend the effort.
now from the point of view of a mobile platform if you use it and love it like i do you do need to accept you are different to the herd 
, and your individuality comes at a price. that price is being thankful the support ST has shown for the platform. and please by all means express your desires and essentially a wishlist, but the childish sense of outrage that seems here to be prevalent regarding the Windows Mobile platform will i assure you force their hand to cut us loose to quell the bad press that this platform seems to constantly garner.
now argue at that point as much as you like and talk about the shortsightedness of ST for now getting on the UWP bandwagon. but i assure you sir it is you that is shortsighted as if it were not and there was commercial advantage to doing what you propose, i assure you it would already be done.
simple economics is the driver here. I personally prefer the status quo myself as the WP platform makes it easier for small one man band developers to make some pocket money by writing apps to bridge the gap where the larger companies can clearly see the gains don’t outweigh the costs.
Now for the guys developing the WinMo platform keep up the good work, the last update was a pretty sweet addition to bring further alignment between the platfroms with the rooms and things sections… the next thing on my wishlist above all else at the moment other than a fix for the no things showing bug (although i believe that is a backend bug rather than a client one?) is for the devices to support the multi-attribute tile.
Although I get the two points above and we can argue back and forth until we’re blue in the face. The fact remains that you are both missing a critical piece of information here. It’s ALREADY been confirmed that the problem doesn’t just exist on the Windows (mobile) side. Some builds of Android and at least one user in this thread using iOS 9 have stated they have the same problem. So, it’s ALL platforms. Even the one’s where “it makes good business sense…”. The problem here isn’t what platforms should take priority over what. It’s that the problem as a whole should take priority in a consumer grade product. I repeat, how many people that are regular consumers (that thought some sort of home automation would be cool) know how install or even know what an emulator is? Using workarounds isn’t a viable alternative for most, and shouldn’t be forced when you have over a week of downtime on a critical piece of functionality.
no one is arguing that, please note in my comment above regarding things bug that it is most likely a platform issue rather than a client issue. what was bothering me all together was the childish tantrums that were being displayed about it being broken for 5 days and was unacceptable, and also unacceptable that the Windows Phone app was not on par with their IOS and Android equivalents.
I wanted to educate on the developmental process and why i would rather wait for a fix to be fully tested etc… half the reason why these errors exist in the first place is because of the differences between the platforms. i don’t think it was a coincidence that the last WinMo update contained rooms and things… purely my speculation but i think that part was needed so they could push improvements to the Android and IOS clients. but along the way with the continual improvements to those clients there was some regression on WinMo. the fix will come given time but in the meantime there are plenty of workarounds we don’t need to threaten to jump ship we need to accept we are the lepers of the mobile world.
imagine rocking up to work every day at ST to work on the WinMo platform amongst other things and as an employee you keep tabs on the community and you have people who have no idea of the developmental process telling you essentially that you are crap at your job etc…etc…, if that was you how much would you prioritize fixing the issue above working on the other priorities of your role?
but if you cant work with a very simple workaound, pack up your ST and send it back to where it came from because HA involves real programming logic. like it or not more a developer you will have to become
Well, to be honest, and I am more than anyone here, Smartthings is crap on both android and Windows Mobile clients (I own both).
If you write crap, it is crap. Stop writing crap, and customers will stop complaining.
As to the UWP, I don’t care whether Windows Mobile stays or not. What I do care about is the billions of Windows Tablets that Smartthings could be running on if they can graduate from writing crap, and learn a new API (oh my!) and write a stable client app for a stable home automation platform.
Sorry to see and say, that Smartthings is just about the “best” thing out there, on paper. When another competitor comes out with an open platform with a reliable back end and reliable client, I am jumping ship. If Smartthings does deliver before that, I can stay. Just not holding any breath.
Come on Smartthings, fix your crappy clients and your back end, fast.
I have my system set to automatically ARM and DISARM.
Arming happens when two presence monitors (Two phones iPhone and Windows) leave the home.
Disarming happens when any of these phones is home.
This has been working fine for the last 10 days.
Today, the system was automatically armed when I left home and I did receive a text message within one minute of leaving home.
This evening, I received a text message indicating that the other phone is home and system was disarmed.
10 minutes later, I received an Intrusion Detected Alarm after motion was sensed in one room.
So, somehow, disarm routine ran when my wife arrived home but the system was not disarmed and caused Intrusion Detected False Alarm.
ST is Not reliable!!!
Looks like Android clients with this issue are now resolved and the Windows app Should now be updated. Let us know your experiences.
Just updated the Windows app and “Things” are back! The app seems faster in navigation also…things are loading quicker. I am running into the occasional red banner “An unexpected error occurred” when going to the rooms tab (to add/delete a room, etc.) or configuring a routine. I actually just noticed that it performs the action even when the error happens as I thought it didn’t and ended up with 4 rooms named “Patio”. lol But I can live with that, and hopefully the little kinks will continue to be worked out with the app.
Thanks to you guys for committing and fixing the issue despite all of the crap myself and others spewed…my apologies. Hopefully no hard feelings, and just know that I do really appreciate the support of Windows. Now I have a cheap Android tablet in my Amazon cart that I may use for backup (or just to have big remote).
Thanks for the update! I just downloaded the update and sure enough, the list is back. Awesome!
working fine now, thanks
Just updated.
My "ST “Things” are back.
Hopefully they will stay.
It will be great if there was a summary message directly from ST Engineers that lists current known issues in one liners…
Thanks