Hi, @jvictorss
I couldn’t find the fingerprint of those devices (Zooz ZEN34) in the stock driver Z-Wave Switch. It might have happened that those devices were recently migrated and, as there was no compatible driver, they were connected as generic devices, and as you mention pairing them again doesn’t help it confirms you don’t have a driver installed that supports them. I’ve seen some users install the driver on this channel: [ST EDGE] Zooz Edge Driver Channel
Note: I mean by “supported devices” that they were officially certified as a Works With SmartThings device. That means the manufacturer went through this process where the corresponding tests (made by the UL test lab) verified the functionality of that device in the SmartThings.