I’ve only had my system for a few weeks, and I’ve had a few issues that had very simple solutions, which an ST tech could have answered here on the forum very easily. Here’s a good example:
I was 1 day away from returning the entire system until another member chimed in with the simple solution. Why isn’t there a “Problems? Try This” sticky that lists all the things to try to improve/fix your system (Move Hub to another location, install a SmartSense Motion to act as a Zigbee repeater and remember it must be plugged in to work as such, increase or decrease yiur geo-fence etc…)
Like most people today, before I buy something I do some internet research. When I go to a forum, such as this, and I see lot’s of complaints, I don’t buy the product. So it would behoove SmartThings in general if they had a more involved presence here.