For months, I’ve used a “Good Morning” routine to fire off lights at 6am MTWRF. Single most stock and simple thing SmartThings could do. No SmartApp, no fancy code, just the stock routine with a few checkboxes and a time/date configuration. It was working until relatively recently.
And for a little while now, it hasn’t. No logged event, no notification, nothing.
And no obvious way to contact support; no bug form on the web page, for example. (BTW, that would be the same support team that, after leaving my LANNouncer publication request unopened for six months, SILENTLY DELETED IT within the last month, so let’s not hear how responsive they are. If you can’t be honest, don’t say anything.)