When in Europe?

I live in Spain and last year Smartthings said that, during 2016, it would work in my country. However, we are in 2017 and Smartthings doesn’t work here

Any one know when we’ll be able to use it in Spain and other European countries?

Thank for your answers

I lost hope in Portugal, so last week (mainly because of Brexit, I must admit) i took a dive and purchased it from UK
I’ve asked Samsung several times since 2015, and never got an answer

Side note, this community is great but mainly because the members, from Samsung I’m just hoping that one day they enable UDP

Probably because of the devalued Pound

In Portugal if you buy something From outside EU, you have to pay an obscene amount of taxes, just as an example, if i buy something that costs 50€ (like an relay for instance) I’ll pay in taxes alone something like 35/40€

I don’t know if Uk is gonna leave the Schengen treaty or not, so i decided that I was not gonna wait for Samsung anymore

I agree with you.

In two years, when UK stayed out of UE, it would be more spensive because of the tariffs.

Now, the Pound is low. It’s supposed that, when UK trigger the article 50, Pound will go lower. For this reason, it would be a good moment to buy

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Works fine in Portugal.

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A, ok. I suppose that you don’t have to do any special thing to make it work, don’t you?

When the app ask you about your country, I imagine that you have to choose UK or Ireland…

Nothing stops using it anywhere. UK model uses european z-wave
Get it from UK, get a adapter to convert the power plug,
Plug and play.
Lots of people using it outside UK.

I’m using it outside the UK without issues - just keep in mind that warranty handling is kind of difficult. The ST hub is working fine, but ST’s sensors seem to be kind of fragile. My motion sensor stopped working after less than a year. Had it replaced (cost me around 20 € total because I had to use a UK re-mailer), but the replacement stopped working after several months as well. The multiporpose sensor from the starter kit stopped working too, but I’m not sending it in - sending stuff back and forth to the UK is just too expensive compared to Xiaomi/Aqara sensors that cost € 7 each.

I have a US hub and UK sensors and no big issues. Just the device location

Just to add to Robin’s comments, you will probably find that the US Z wave frequency is actually illegal to use in the EU.
Not that the Z wave police go round searching for illegal frequencies but you may cause interference to other radio type devices or indeed have interference induced to your existing devices.


Yeah, I am considering to buy a UK hub, is the only European hub.Thank you!!

Will the UK hub work in the Czech Republic with no problems?

Samsung is loosing the EU market by not having introduced it on the EU market .
D-link has a a very strong alternative and it works flawlessly (all z-wave)
Somfy also has z-wave products and also intregrates with everything
I would look at one of those, because with UK or US products you don’t have support (some users hereabove already stated that they don’t respond to mails or phonecalls from europe)
And don’t forget that UK is leaving the EU in one year now, so buying stuff from there is a high risk, your warranty of two years will only last one year from now (warranty of two years is only in the EU).

It’s not only about laws, but also frequency regulations and plug compatibility and voltage regulations
UK Government has already stated out that they want to uniformise with the US, so that products are compatible between US and UK.
As for the warranty, UK has always been against two years of warranty, they voted against it, but they lost. However you can be sure this is something that will change after brexit happens in the comming year.
Don’t believe that all laws will be adopted, it might be adopted in a first phase to have a smooth transitioning so that markets are not to nervous, but when the markets have calmed down, they will start pruning in the laws.

Are you part of the negotiating team?
If so can you please tell them to pull their finger out and get on with it. :wink:

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In trying to work out why the current stock is half price. From the Ambient news feed,
looks like the new Smartthings exclusive alliance with British Vodafone will be soon in Spain, then Germany and other countries including the UK later this year. The starter kit will be below €300 - that gets you the SmartThings hub, a security camera, a sensor and a siren. Two more kits will focus on home monitoring (water leakage, smoke detection) and convenience (smart lights, motion sensors, smart plugs) will sell for less than €100 as add-ons to the starter kit.
“A Vodafone rep told us that the V-Home subscription will cost less than €10 a month, which gets you 14 days of cloud camera storage and Alarm Assistant mobile alerts for break-ins or fires while you’re out, and that the idea is to be beginner friendly”.
The rival O2 smart home service was based on the AT &T system before it gave up, it was a lot more expensive.
You do not to be a Vodafone customer to sign up.and they might get some ex 02 Smart home customers?
Whats not clear if existing Samsung Smartthings users will be able to buy new devices as a one off?

Vodafone Spain has announced that customers signed up to its Vodafone One convergent packages with 300Mbps and 1Gbps fibre will receive a free subscription to its newly-launched smart home service. The “V-Home by Vodafone” portfolio was unveiled at MWC 2018 and brings together Samsung’s “SmartThings” open platform and the “V by Vodafone” consumer IoT system launched in November to offer consumers home automation, security and safety products and services in the form of security cameras, smoke detectors, water leak sensors, smart lighting and smart heating.

Looks like Samsung decided to introduce SmartThings officially in Europe outside UK. According to these sources it should be available for sell in Germany this month:


So it should have correct Z-Wave frequency and you won’t need plug adapter.

Has anyone confirmed this info maybe? Do you know where it be available to buy? Amazon.de?