Thanks, I appreciate your feedback.
Man, I was really hopping there was another support channel out there where you can reach their “actual technical team”. 
I did post my issue here. It is related to the SmartThings app that is pre-installed into Samsung TVs.
It is a topic that apparently doesn’t get much attention in the forums so i got nothing so far.
https://community.smartthings.com/t/smartthings-app-in-samsung-tv-is-blank-no-devices/184634