What happed to ST customer service

[JDRoberts]

@tommyincville

I was having a problem with the app. I don’t remember if it was the Iris motion sensors or contact sensors. When I tapped the icon in the app I would get an error message saying something like ‘Could not download device’ and it would open the device page. I wound up changing the device type in the IDE to Smartsense on all the Iris motion and contact sensors.

It probably said “cannot download device controller.”

“Device controller“ is part of the app, not the same as a DTH.

There was a platform error a couple of weeks back where a lot of people were getting this error. It was fixed a few days later.

Device controller issue 5 May 2022 [RESOLVED]

There is a notice on the status page that the device controller problem occurring on 5 May 2022 has now been identified and fixed. The symptom was being unable to add a new device or getting an error message in the app about a device controller update being needed or the app just getting stuck and not completing an action. If you had this problem, try it again. If not yet fixed for you, notify support. I saw posts related to this issue pop up yesterday on at least 8 different threads, some years old. Rather than try to chase down all the individual conversations, which might require my listening to more than 200 posts to find the references, I’m just going to post this here. This same symptom/error message can occur for multiple different reasons, but the one that happened on 5 May …