Got an alert from my security system today while away and decided to check my front door status and some other devices (all was okay in the end, but…) When I loaded the Smartthings app on my phone (not Classic which I uninstalled a while back) and was presented with JUST those items I’ve connected to via bluetooth like my bluetooth speakers, Alexa devices, etc. NO Smartthings devices, Lutron devices, no Zigby, no Z-wave…
Ugh. These took forever to get right and they’ve been working fine in Classic forever and in the new one for months. I didn’t do anything. Everything still appears in the web interface.
What the heck happened and how do I get them back?
Thanks…
tgauchat
(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)
2
Thanks. That’s what I meant by “web interface”. I should have been more clear. I see all my devices at account.smartthings.com.
I decided to go back to Classic but now I can’t even get that to work. It claims my password is wrong (which it isn’t) and if I do a password reset it takes you to a page to reset it that demands you provide the OLD PASSWORD! Amazing.
BTW thanks for ActionTiles (I’m a customer).
I’ll have to call Samsung when I’m back home.
tgauchat
(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)
4
Thanks for being an ActionTiles customer … is AT still working with all your Things?
This definitely makes me suspect a problem with SmartThings Account merge/migration to Samsung Account
I’m trying to recall if there is any simple solution … e.g., login to a Samsung page somewhere, instead of SmartThings’s page.
But best I can recall is that Support is able to sort things out, though even after they trigger the fix, it can take a while before the merge or migration is complete.
