WHAT?! All Devices GONE (except bluetooth) ARGH!

(Rich Heimlich) #1

Got an alert from my security system today while away and decided to check my front door status and some other devices (all was okay in the end, but…) When I loaded the Smartthings app on my phone (not Classic which I uninstalled a while back) and was presented with JUST those items I’ve connected to via bluetooth like my bluetooth speakers, Alexa devices, etc. NO Smartthings devices, Lutron devices, no Zigby, no Z-wave…

Ugh. These took forever to get right and they’ve been working fine in Classic forever and in the new one for months. I didn’t do anything. Everything still appears in the web interface.

What the heck happened and how do I get them back?


(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy) #2

Login to https://account.smartthings.com and explore My Locations / My Devices etc.

Beware if you have more than one login (SmartThings Account vs Samsung Account) the destination may differ.

Support@SmartThings.com can help.

(Rich Heimlich) #3

Thanks. That’s what I meant by “web interface”. I should have been more clear. I see all my devices at account.smartthings.com.

I decided to go back to Classic but now I can’t even get that to work. It claims my password is wrong (which it isn’t) and if I do a password reset it takes you to a page to reset it that demands you provide the OLD PASSWORD! Amazing.

BTW thanks for ActionTiles (I’m a customer).

I’ll have to call Samsung when I’m back home.

(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy) #4

Thanks for being an ActionTiles customer … is AT still working with all your Things?

This definitely makes me suspect a problem with SmartThings Account merge/migration to Samsung Account

I’m trying to recall if there is any simple solution … e.g., login to a Samsung page somewhere, instead of SmartThings’s page.

But best I can recall is that Support is able to sort things out, though even after they trigger the fix, it can take a while before the merge or migration is complete.

Good-luck! :four_leaf_clover:

(sidjohn1) #5

I’ve heard you get a new location from the migration process, you should be able to switch between the 2.