So, without any warning whatsoever, yesterday I got prompted to log in again on my classic app. After I did so, ALL devices (70+), and ALL automations/smartapps/etc. were gone. Poof! Disappeared. App says I’m still connected to the hub, but there’s nothing there.
I brought up the new app to see what might be going on and, viola!, the devices are there. (Well, sort of, many show "unknown device, whateverthehellthatmeans.) But every single one of them is “Disconnected”, so I can’t touch them. Plus, all of the pre-existing smart apps are gone. Extremely unacceptable.
Spent an hour on the phone with support this morning and they’ve got nuthin. In the end her suggestion was to re-add every device. (Which I may end up doing, after that Hubitat I’m about to buy arrives.) As if I’m going to spend the next several weeks rebuilding (to the extent possible, given the limitations of the new platform). I asked her to escalate.
In the meantime, is this something that other’s have encountered? I searched but didn’t see anything directly relevant. Anybody out there know how to recover from this disaster?