After last week’s service glitch - Issues controlling devices, loading SmartThings Classic App - our 2nd user (an “invited” user, not the “owner”) had to log back in to the Classic app. Everything is gone. His list of devices is empty. He’s logging in with his Samsung account, which I think he has been using for some time. FYI the “owner”, me, still sees everything just fine.
Here are the things I’ve tried without success:
- Delete him and add him back. The “Manage users” page lets me try to delete him, but fails without an error. His name remains in the list.
- Invite him again. When he gets the invitation email and clicks the link, nothing changes in the app.
- Reboot the hub, remove and reinstall the mobile app, and all the usual voodoo.
Thank you for any suggestions!