Wemo light switched stopped refreshing

  1. The Wemo issue should automatically fix itself in the next hour. You can hit refresh to quicken the process. The migration of the wemo to Super LAN Connect caused the subscriptions to expire. We have deployed the fix and the next hourly schedule should update the subscription for these devices. (Wemo Mini released recently may still have issues, let me know here if you do or don’t see the issue with that)

  2. Testing: We tested this huge migration as part of the Super LAN Connect beta for the past few months, but didn’t have users report this specific bug. It is possible that other updates in the code during the beta may have caused the devices to chug along on their old subscriptions

  3. Discovery of LAN devices as part of device discovery page for zigbee/zwave, aka Auto-discovery of LAN devices is NOT dependent on the mobile app version.

Apologies for the poor experience on Wemo devices as we complete migrating all our users to the new experience.

3 Likes

This is good news, thank you.

It feels weird learning about this from the forum before I hear back from my trouble ticket…

Regardless this is good news! :slight_smile:

I reached out here as the problem ticket indicated this post and one of the other places that this would of interest. :slight_smile:

I believe mine are all working now after manual refresh.

Mine are still not refreshing their status. Is there a way to check if you received the update?

When you say manual refresh what are you referring to?

I didn’t do it the same way across all of my devices, but…

2 of my devices I went into the IDE and change the device type from “LAN Wemo Switch” to “Wemo Switch” then I switched it back after that didn’t help. Once I switched them back they started to work. I guess that caused a refresh automatically.

The other devices I went into the mobile app and turned the switch on which didn’t work. Then I tapped the refresh button on the device (in the ST app) and then it started working.

OK that is what I did, and it seems to be working. Did you turn Health Check on?

I didn’t, but I see this in the device events…

I took my chances and turned it on, so far no problem. I do have one Zigbee device that goes offline at least once a day. I have to figure out how to keep it active. I have pollster set up but it allows me to refresh not pole the device.