Hub had to be soft resetted due to losing connection. During reconnection it asks for the welcome code (which I can’t find).
I emailed the smartthings support email over ten days ago. One autoreply asking for permission, which I responded to. Nothing since. Asked twitter support for help. Must be 30 messages deep into that conversation and going in circles.
live chat was a mess - giving me phone numbers which only (eventually) lead to the same email address.
I know it’s my fault I lost the code but is this the expected turnaround time these days?