in the ST app, tap on Menu and select Contact us. You will need to send a image of the bottom of the hub that clearly shows the serial number.
or SmartThings support and scroll to the bottom of the screen
in the ST app, tap on Menu and select Contact us. You will need to send a image of the bottom of the hub that clearly shows the serial number.
or SmartThings support and scroll to the bottom of the screen
Yes. I have the ticket number and i’ve already sent the email but they response is really slow…
I have the same problem just inboxed you to see if you can help? Thanks
@SamsungZell is no longer active on the forum.
You will need to contact ST support directly if you need to get a Welcome code. You should include a photo of the bottom of your hub that clearly shows the serial number on your hub.
Following email addresses support@smartthings.com, support@smartthings.co.uk don’t work anymore.
For me what worked to get the Welcome code for Smartthings hub v2 was this page
https://samsunguk.my.site.com/SmartThings/s/