Vision sensor error 15-300

Has anyone been able to resolve a 15-300 error when connecting a SmartThings Vision (GP-U999GTEEAAC)?

Tagging @SamsungZell

Hey there! @Itsajony Welcome to the Community! I’m sorry to hear that you having issues on-boarding your SmartThings Vision, Model Code: (GP-U999GTEEAAC).

What method are you using when attempting to onboard the device to Smart Things? Searching by model code, scanning nearby, etc?

As this is an Australian device, I would recommend attempting to on-board it using one of the different methods in the Smart Things App. If the error code symptom persist, capture the error code and the method that you attempted and reach out to one of the below Australian support channels for further assistance.

Phone: 1300 362 603
Live Chat:
Email: Email Technical Support | Samsung Australia

I hope this message finds you well!