I just moved from iris and trying to get this setup. So far lots of frustration.
I have an iPad I want to connect. I have the old classic app downloaded and the new app. When I go to the new app I see all my devices but when I select the hub I get an error device disconnected. See the pic
I reset the hub to factory. I think. Unplugged and help in the reset button until the rapid yellow flash turned to slow flash. When the hub connected it downloaded updates for a while. Then when I bring up the app all my old devices are connected. When I select the hub it says hub disconnected.
I did use the SmartThings hub option. I reset the hub to factory conditions. Fast yellow the. Slow yellow flash. Waited for red green flash and connected the SmartThings WiFi hub im6001 option. Scanned the qr code and it registered. Added my WiFi network. It downloaded software updates and says it connected. When I select it in the app I get what you see in the screenshot. I also see all my old devices connected in the app.
Thanks. I was on hold with support for 45 min last night - but hung up. Will try some other time.
I tried one more time with my hub and disconnected all connected devices. Then repaired the hub after a reset. But I get the same error - said the device is disconnected.
You can try the following If you haven’t already except again you need to select the smartthings“ brand rather than the “Wi-Fi/hubs“ option on the first “add a device” screen. Because of the most recent app update.