I have a friend that just bought an old home monitoring kit with the ETH-250 v2 hub that was new in box, but it’s 4-5 years old and has never been powered on. It will set up and show connected but then it flip flops between connected and disconnected and will not add any of the sensors that came wi…

my guess is it will require intervention from ST support to push down the needed firmware. after that happens, the hub should be good to go

[image] jkp: also, zigbee shows as 5.1.2 on my v2 hub. 2.9.0 on both of mine (UK).

On the phone with them now, again. 45 minute call, the lady was real nice, but didn’t have any idea what was going on so it has been escalated

There used to be an issue where the zigbee firmware couldn’t be updated for some reason. It should have been fixed for now… Have a look at the comments here: [image] Hub Firmware Release Notes - 28.11 Hub Firmware Release Notes @Simpson_Wreford , So, there used to be an i…

@kidtriton , actually this was the fix for it: [image] Problem with v2 hub: can't add zigbee devices General Discussion I wanted to sort of close-the-loop with everybody here and lay out what is going on with these hubs and the solution we have. What we are seeing is a sm…

[image] orangebucket: 2.9.0 on both of mine (UK). Are you on the beta firmware? I have 5.1.2 as well.

[image] GSzabados: Are you on the beta firmware? I have 5.1.2 as well. No, I’m still awaiting approval (or not) for the beta programme.

2.9.0 as well here…non beta in US

Damn the reseting instructions are not on that site anymore. Here is another link to that. [image] Factory reset your SmartThings Hub To completely redo your SmartThings configuration and start from scratch, or to just reset your Hub's Z-Wave and Zigbee system back to factory default sett…

I’m having the exact same issue with a kit I purchased on Amazon. Even made a video about it… Looks like I was trying to factory reset it wrong in the video but I tried to do it the way they say by holding down the reset for 30 seconds but mine never flashes yellow. It just cycles between blue and…

V2 Hub that has never been used won't act right

Devices & Integrations Connected Things

GSzabados (Gabor Szabados) February 28, 2021, 11:49am 14

Are you on the beta firmware? I have 5.1.2 as well.

V3 Hub Zigbee Update - March 8 2021

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V2 Hub that has never been used won't act right

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