I tried to migrate to the new app almost two weeks ago. Only a couple of the devices showed up on the new app, and I have been unable to connect my hub. I keep getting a "There was a problem connecting to the hub. Check your network connection and try again.” error. I emailed customer service, and after a few of the standard back and forths, I was told it was sent to a tech and just to wait. I called customer service over a week ago and was told a tech would call me on Tuesday or Wednesday. It’s now Sunday, and no one has called.
In the meantime, I discovered that if I used the classic app to assign the devices to a room, they showed up in the new app! So now all my devices are showing up in the new app, but I still cannot find or add my v2 hub. Is there a way to assign a hub to a room? I have lost all hope that customer service will be able to help me at this point.