I’m new here with the ST, and I’m having some issues. I will start with the main one which, if I resolve the rest of the issues, will be cleared as well.
The main issue is that the hub’s light is solid blue, which means that it can’t connect to the servers. Is there a resolution? I have tried port forwarding, restarting the hub, etc.
The second issue is that when I tried to install the edge drivers for Ikea remote buttons error appeared, and the drivers were not installed.
The next issue is that I have a lot of ZigBee downlights that can’t be found on the ST. What is the reason? I don’t know.
If someone can help sort out all these issues, it will be so nice.
Is this a hub you are trying to connect to your account or was it already connected to your account and started experiencing the blue light?
If you are trying to add it to your account, most likely it is still registered to another account. To correct that… reset the hub and then claim it to your account.
to reset the hub:
unplug the power cord
leave Ethernet cable connected
remove batteries if there are any
insert pin into reset slot and plug power cord back in
when you get the solid yellow led light on front of hub, release the pin from the reset slot
wait until you get the alternating red/green on the led to connect the hub to your account
the remaining questions should be resolved when the hub is connected and showing a solid green light.
I am not surprised you are seeing the zigbee and z-wave displaying this hub does does not support them with the out-dated firmware version. 56.x is the current firmware on the V2 hubs. I imagine once your hub gets firmware that supports Edge drivers that those messages will change. Thread, of course, is not supported on the V2 hub.
How long have you had the hub connected since you connected it to your account?
Other than a power cycle or using the Reboot option in the link I posted above - if those don’t help with getting the hub to connect and download the current firmware then ST Support would be needed. I tagged one earlier in the post but you can also reach out to Support through the app by tapping on Menu in the app and select Contact us.
Good luck and keep us informed if you get it resolved.
Bought it from Ebay.
The Model is STH-ETH-200 (is that what you are asking?)
Just tried the PING button which is next to reboot and it’s showing error after around 30 seconds(second snip
I’m struggling with these ports. I read some VM forums, and it appeared that I can’t open those ports with their HUB and I need to install my own router and use it as a modem. I will try this tomorrow.
i have opened all the ports mentioned above, but it seems the hub is not answering. Is that a known issue? What should these ports be, UDP or TCP? Is it something that the Support can fix?
I’ve seen reports about V2 Hubs not connecting to the platform correctly to update, but in those cases, the firmware version value is empty. Either way, I’ll add you to that report but I need access to your account:
Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM.
Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
Could you help us collect the hub logs as follows, please?
The engineering team tried getting the hub logs remotely, but it didn’t work
Plug a formatted USB thumb drive into the hub’s USB port
Short press the reset button (<2 sec)
Hub LED will blink magenta while copying logs.
After the Hub LED returns to normal from magenta blinking, extract the USB drive and connect it to a PC. It should now contain an encrypted log file, e.g. logdump_20250521_105604.tgz.enc
