V2 Hub in with EU account


I have got a used v2 hub which is US version and trying to add it to my eu account but i always getting the connection error on the step where i enter the welcome code. Is there any solution for that?

Hey there! @burhantetik, The device may need to be factory reset. What steps have you already tried?

I’ve included an article to assist with resetting the welcome code, it also has the steps to reset your specific hub model.

You can locate the article here for review: Reset the Welcome Code

If the symptom persists, I would recommend creating a Support ticket so we can look into your concerns further. You can reach out directly to a support team in your area using the below information:

US: 1-866-813-2404
US: support@smartthings.com
UK support 0333 0000333
UK: support@smartthings.co.uk
CA: support@smartthings.ca

I hope this message finds you well!


Hello thanks for the answer but i have already reset the hub. The problem is about the region. If i try it with a us region account it works just fine.