V2 hub has died. What are my options?

Devices & Integrations
1

Hi all. My v2 hub has died. Tried to use batteries and that doesn’t work either. Ive got a few devices setup so be good if i can replace on my account this new hub without having to factory reset so many devices.

What are my options? Thanks

2

Get an Aeotec SmartThings Hub and use the

And it works! Make sure to read how:

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3

is the led light off or does it show any color?

1 Like
4

no lights at all sadly

5

once you purchase a new hub and connect it… you can use Hub replace as noted in the first response. It would use the last backup of your old hub. Please do not attempt to remove the old hub from the app until you add the new hub and use Hub replace.

2 Likes
6

thank you guys. following from advice, I got hold of a V3 device. Did the following:

  1. switched on new device
  2. opened the android app on phone. added new hub. It setup in a couple of minutes after an update
  3. went to old device in the app, then the 3 buttons & chose replace hub
  4. replacement took seconds
  5. within about a minute all my existing devices were working once more!

Am over the moon - I think this is the first time that anything Smartthings has actually worked without a lot of effort!!!

6 Likes
7

Sorry to jump in. For future reference, would hub replace work for v2 to v2 hub please? (I have a spare v2). TIA

8

Yea, you should be able to use hub replace between two v2 hubs