Update wiped out everything

jkp · February 23, 2019, 1:42pm

FAQ: Common issues encountered migrating from a SmartThings to Samsung account (or: "Help! My hub/devices have disappeared!") FAQ

The issues The following are some issues experienced by users after migrating from a SmartThings account to Samsung account or by users who have previously added Samsung Appliances and TVs to the Samsung app/account before they had migrated their SmartThings account. Note: Samsung can implement this migration without you realizing it. They don’t send a notification before or after the actual migration event. Devices are missing in the Classic app. Hub/Devices are missing in the Classic app and you are prompted for the Welcome Code to add the hub. Devices do not appear when you login to the SmartThings (Samsung Connect) app (STSC). Two duplicate locations in IDE and unable to delete the empty one. Hub and most devices are in one Home Location and Samsung Appliances and TVs are in another…

Topic		Replies	Views
Nothing is working (Feb 2019) General Discussion	10	1398	March 2, 2019
What a mess, samsung! (February 2019) General Discussion	48	3702	April 23, 2019
FAQ: Common issues encountered migrating from a SmartThings to Samsung account (or: "Help! My hub/devices have disappeared!") FAQ	71	17561	January 25, 2021
SmartThings Hub Vanished iOS	2	1662	December 27, 2019
Everything is gone from Samsung Account upgrade General Discussion developers	12	1700	August 5, 2018

Update wiped out everything

Related topics