Last year, Samsung has announced in all it’s glory, that all 2016 TVs will be enabled for Smartthings…
The feature is advertised online and part of their TV specifications on Samsung web site… yet, the feature is still not available, even after some products have been launched back in May 2016!
Over the weekend, I bought a Samsung KS6510 TV which is, on the spec “Smartthings Things Support = Yes” and “IoT Client app = Yes”. As I already have a Smartthing Hub at home, this swayed my decision to go Samsung rather than LG (being able to use the LG TV as a wireless connected speaker when the TV is off, is a neat feature!) …
- How do I connect the TV to my Hub?
- Where is the IoT client App ?
I now realise that this is all a massive marketing lie ! I had a chat with Samsung support who blankly confirmed that the TV is Smartthing ready, but this is not available and he has no idea if this feature will ever be enabled !!!
In short, he told me that I have bought something which was announced last year, a feature I paid for in the price of the TV, but I can’t use it as Samsung has yet to enable the feature!
To me, this is false advertising, pure and simple!
This is like you pay a premium for a smartphone which support 6G LTE when 5G is not even here ! You still have paid the price for that feature now, which you can’t use… in this case, any product can be “future ready” on spec! Why is Samsung advertising and selling a feature which is note implemented ???
My question to Smartthings / Samsung staff is simple: WHEN? ( I am in the UK, not US!).
When would I be able to connect my TV to the Smartthings Hub (Receive notification on the TV for motion detection on external camera/sensor, etc, is the use case I am most interested in. For the TV control, I have an Harmony Elite)