I’m trying to get started with Smartthings, but I can’t get past go. When I try to create a Samsung account, it tells me that my “email is already in use”. So, in case I had created a Samsung account and forgotten about it I tried the reset password dialog, entering name and date of birth but it can find no matches on my details!
Anyone else had this, and what was the solution? If I can’t get around it, the Smartthings starter pack will be on its way back to Amazon tomorrow!
TIA,
Don
If you happen to use Gmail (or several other choices), consider trying an “email alias” for your login ID.
(e.g., me+smartthings@gmail.com)
Although that might work, that shouldn’t have to be done. I was part of the beta for account migration last week and part of the requirements was to create a Samsung account and I created mine using the same Gmail address that I use for SmartThings, and I didn’t come across anything funky like this, so I’m thinking it has to be something else creating this issue. Support is definitely your friend here.
I can’t create a new account either. I’m trying to convert my long-standing Smartthings account to Samsung’s system. I use spamgourmet, and I’m thinking Samsung has a blacklist against all its domains? I use spamgourmet because: 1) To avoid spam if/when my email address is leaked, and 2) I have a gmail filter that automatically marks all spamgourmet emails as NOT spam.
This is kind of a deal-breaker for me. I don’t give out my gmail address for a reason. I guess I will see how long my smartthings classic account works. 
