UK V2 Hub not communicating with Hue devices (June 2023)

I am also on the newer 2023-06-15 driver now and still the issue remains here.

After further investigation my system seems to be a real mess - in ST app albeit my Hue bulbs show up as tiles and online when I look at the ST Hub tile none are showing as connected. In ST IDE half of the Hue bulbs are no longer associated with the hub

Hi, @JF_Senior
So, they are online and respond to commands? There are two ways of connecting Hue devices to ST. One is through the Hub and the other is by linking your Hue account.
To check if they are connected through the Hub and use the Edge driver discussed in this thread you can do the following:

Hi, they are online and responding to the Hue app but not responsive to ST app. In IDE some were showing as associated to my ST hub with an execution location of Cloud whilst others had lost association with the hub and had an execution location of local.

Despite showing as online tiles in ST app when I looked at the hub tile for connected devices non of the Hue bulbs were listed.

I’ve since rebooted my Hue bridge to see if I could achieve some consistency and now they all show as offline in ST.

In the ST app none of the Hue bulbs have the ā€œDriverā€ option

Here’s a screen shot of some of my Hue bulbs in IDE where you can see the differences.

Having rebooted my Hue bridge I can’t get any of them to come back online in ST but they are all still working perfectly via the Hue app

I’m sure this is a very frustrating situation. At this point, I think looking at the IDE, which is the link that you just gave, is only going to make it more frustrating. :disappointed_relieved: The IDE is part of the old architecture and the information there may be incorrect or out of date.

Instead, you can use either the Simple device viewer or the API browser plus, both of which are community projects that work with the new architecture. They will give you similar information, but it will be up-to-date.

See post three in the following thread

Life after the IDE: Questions and Answers

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Thanks, much appreciated advice

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I implemented the edge driver mentioned by @jkp and all is now operational again

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The driver version I see now is 20/6 and at least here I can confirm I’ve had 36 hours stability, responding on app and automations running without problems.
Hope everyone else the same. Thanks to @nayelyz

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I’m still on 2023-06-13, is there any way I can force an update?

Best not to touch anything, as commented on another thread a LAN driver pairing should not be modified. I personally would recommend you wait.

Hello,

Sorry that your experiencing this too. We need your help, can you please grant impersonation access to your account? Once you have followed the steps below, please private message myself and let me know your email address that you use to log-in with Samsung so we can see how to best move forward for you.

  1. Open Samsung account
  2. Toggle account data access permission and select a long duration
  3. Tap confirm to allow support access

Thank you very much.

Support access granted and the email used to reach me is the one

Had stability after switching to the edge driver mentioned by @jkp for about 48 hrs now no response to Hue in ST app again

Simultaneously rebooting ST hub and Hue bridge fixes the issue but as soon as I lose internet connection (which is frequent this week) the ST - Hue connection is broken again

I had something like this yesterday.

Control of Hue bulbs with the ST app and with Alexa via ST just stopped. There was no error message in the app - it showed bulbs off when they were on (with hub and all bulbs showing as online) and clicking in the app showed an activity animation but no change.

No firmware or driver has been updated in the last week (2023-06-13 driver). Rebooting both hubs had no effect and as it just started working OK today this might suggest a cloud issue - even though ST to Hue is local.

I am also on 20/6 but I am away from home and will be able to see if the new driver has fixed the issue for me when I get back home on Monday.

Have you had a stable connection since 20/6 driver?

I’m now on the 4th day with a stable connection, presumably coinciding with the 20/6 driver but I can’t be sure about that. Before I had to reboot the ST V3 hub continually, twice a day at least to get the Hue hub back online.
If I didn’t reboot, the Hue hub would never reconnect on its own so as I understand it you won’t be able to know until you get back home and reboot. Then you’ll see - good luck!

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I deleted and re-added all my bulbs, this seemed to fix the issue but the same thing has happened again now.

@nayelyz I see people are having success with the 2023-06-20 driver, how long does it take for this to roll out to all users? I’m still seeing 2023-06-13.

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