UK V2 Hub not communicating with Hue devices (June 2023)

General Discussion
284

Thank you for taking the time to help us troubleshoot this issue.
You can use the default one now to continue using the lights that you submitted the Hub logs, in case we need more information, we’ll let you know.

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285

@ordigas Thank you so much for helping us gather more information! Because of your help we were able to track down the issue; it was difficult for us to reproduce because it was specific to Hue bulbs that had gone through the DTH → Edge migration process.

A new version of the Alpha should be available with a fix for the issue you were encountering. If you’d like to try switching back to the Alpha, we’d appreciate a little more feedback since our ability to test against migrated devices on our test benches is limited.

Thank you again!

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286

Hello @doug.stephen

Glad I could help.

Thanks again for your support!

I have just switched from the default to the alpha driver and everything seems to be working fine.

I submitted the Hub Logs from the Advanced Users App as soon as I made the switch, just in case there is something you need to check about the change.

I’ll keep the alpha driver for a few days and report back.

287

Hello, i’ve a hubv3 and at june 2023 my philips hue hub stopped working. I deleted the hue hub and tried to re-discover but didn’t works. I’ve tried with alpha or beta but not working. I made a test with home assistan and the hue hub was instantly discovered. So the problem was my smarthings hub, i reset it, and it works but, after a week same problem. After that I gave up on it till now. How can i send you my log to understand what is going on?

Thanks

288

Hi, @swear. Welcome to the SmartThings Community!

If I understand correctly, you have installed the Hue integration but when you try to send commands to the lights, they don’t work, right?
Please help us collect the following:

  1. Try to send commands to some devices. Remember to take note of which ones you tried to control because we need their names.
  2. Describe what you saw. For example: I tried to turn on “light 1”, but the switch icon stayed loading and then, the app showed a “network error”
  3. After the test, please submit your hub logs as follows:
  1. In the Advanced Users app, enter the “Hubs” section
  2. Enter the corresponding Hub and click on “Dump Hub logs”
  3. Confirm the process by clicking on “Dump Hub logs” again in the pop-up.
  4. You’ll get a green box at the top confirming the Hub logs were requested.
289

Hi nayelz, i have deleted the hub and i cannot rediscover.

290

ok, then, can you try to add the Hue bridge again and get the Hub logs as well, please?
Also, share the time of the attempt including your timezone so we can look for this event in the logs, please

Also, please open support access to your account as follows:

  1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM
  2. Enable support access to your account:
  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (⋮) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
291

Hello nayelz, sorry for my late response. I’ve tried last weekend and i resolved! Somenthing changed in the app, with the classic method for hue bridge still do not works but they have add “matter”, i have tried and it works! Thanks a lot.