Trying to remotely troubleshoot something for my dad. He has two hubs in two locations. One’s v2, one’s v3. He is using a different samsung account for each hub. He’s been using the classic app with the v2 hub and the new app with the v3 hub. Obviously there’s a need to migrate the v2 location to the new app, but with the two locations having different samsung accounts, it seems like there’s not a way to do this without support’s help?
Location A
v2 hub
samsung account tied to his personal email
Location B
v3 hub
samsung account tied to a secondary email
My best guess is that he needs the hub and devices at Location B moved to the samsung account he’s using at Location A. Then when he uses the new app, he can change his location depending on which house he wants to control. This is something (I assume) can only be done by contacting support?