Troubleshooting a smarthings hub

I am looking to make this work with my Nest and smart locks but i cant even get past the set up process. can someone help? I have factory reset it several times, tried it at two different wifis, hardwired it to the router. And i still continue to get this message.


Is there a number i can call to get help over the phone?

are you in the US? if yes, go to this page…

you can also find support info in the app > menu > help