Support with set up of smartthings hub v3

Devices & Integrations
1

Hi guys,

I’m new to this whole smart home thing. I decided to take a (in my oppinion) big jump and went straight to getting a smartthings hub v3. I bought it of ebay brand new sealed box however straight away out of the box im having trouble :confused: .

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As you can see i am clearly having trouble during connecting the hub to my smart things app. I’ve done countless factory resets and tried both wifi and ethernet. Im also confused why there is a solid blue light, when i looked at the question mark it only mentioned a flashing blue during installing software however the light is solid blue in my case (idk if this has any relevance but i think i should mention it just in case). Can anyone help me or does anyone have any suggestions on fixes?

2

Hmm, the solid blue means:

Hub is claimed and connected to the network, but has no internet or server connection. 

Make sure to check SmartThings status webpage to ensure that SmartThings cloud is operational. If it is, try swapping between WiFi and Ethernet.

Wondering if your hub was really NIB since it’s claimed or perhaps it got through the claim process before an error occurred? Can you ping your hub from another device on your network? Does your router show that the hub has been assigned an IP address?

3

SmartThings V3 Hub and Aeotec Hub are the same.

4

Hi, @Remek

Do you always get the error code 0 - 0?

Just to confirm, did you get the Hub from the same country you’re located in? Could you share the serial number of your Hub, please?

Ah, now I see you’re the one we were looking for. I’ll send you a DM with some steps that can help.

5

Have also been working on this for hours! I started with wifi and made it to the final update step, but at different percentages it would give me a something went wrong error. I click retry, the % grows, then error comes back. Gets to 99% and then stuck there. I did the reset thing many times.

Switched to Ethernet and got stuck at an earlier step - error came up during the connection to Smart Things.

Have tried not using the QR code, starting on wifi and then plugging in Ethernet as seen in other posts, but no luck.

6

Hi, @Brian_9. Welcome to the SmartThings Community!
Do you get an error code when the installation isn’t successful? It can help us identify the type of issue.

7

Initially it was 33-701 on wifi, on Ethernet it is 504

8

ok, I sent you a DM with other instructions that can help when you get the error codes of 503 or 504.

1 Like
9

Hi @nayelyz

I am having issues with mine suddenly blinking blue. I did the factory reset and now it is just stuck on blinking blue. It’s been days and hours of reattempting every steps with no luck. This is causing our family issues since we rely on the hub yo connect our smart home and devices.

IM6001-V3P01

Please let me know if you need more details.

1 Like
10

Hi @Cooldog123

I sent you a DM following up on this post Another Smart Hub Connection Issue - Error code 33-504 . Let me know if you had a chance to check it. Thanks!"

11

Please DM me. I have the same issue