Trouble pairing GE Smart Switch (Model 12727)

Maybe, I bought them new from Amazon.

I took the cover plate off and looked at them closely only thing on the front is the switch itself with a small plastic trim ring around the toggle. It is not removable. Maybe that is the difference, these are toggles and not paddles.

I also heard from the manufacturer and here is the method to remove and add these switches.

  1. Smartthings does not have to be in exclusion mode to start.
  2. Press ON (up) four times (ON-ON-ON-ON).
  3. Press OFF (down) four times (OFF-OFF-OFF-OFF). This resets the switch.
  4. Remove switch from Smartthings (gear icon of switch).
  5. Choose “Remove” then “Force Delete” while in exclusion mode. Click OK to warning messages.
  6. Go to the Smartthings marketplace in the app.
  7. Tell Smartthings to search for new device.
  8. Press the ON once (up) and DO NOT hold it.
  9. Switch should show up after a few seconds.
  10. Configure as needed.
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